Business Phone Etiquette
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INSTRUCTORS’ GUIDE
This Instructors’ Guide is designed to be used with the video titled "Business Phone Etiquette."The primary objective of the Business Phone Etiquette course is to teach students how to use the telephone properly in the business environment. In this age of text messaging, email and instant messaging, the telephone is still a very important form of business communication. Although telephone usage in business today is routine, poor etiquette can put you at a REAL disadvantage whether you are answering phones or making calls. Using the proper etiquette is a MUST in order to maintain a certain level of professionalism.
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STUDENT REFERENCE GUIDE
This is the student Reference Guide for the soft skill video lesson on “Business Phone Etiquette”. This guide is broken into convenient chapters that are directly related to the video. It consists of the following sections:
- Business Phone Etiquette Presentation (exactly as given on video)
- Business Phone Etiquette Review and Quiz Highlights
- Review and Quiz Answers (as on the video)
- Business Phone Etiquette Test (See your instructor for answers)
- Page for Notes
- Credits
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Business Email Fundamentals
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INSTRUCTORS’ GUIDE
This Instructors’ Guide is designed to be used with the video titled "Business Email Fundamentals." The primary objective of the Business Email Fundamentals course is to teach students the importance of writing proper and accurate Business Emails when they start their first job, or jobs at which they are working early in their career. We are going to break this lesson into two major sections: The first will be the 10 Rules of Business email and the second will be the 6 Key Steps that go into creating an effective and professional email. Finally, we will have a review section followed by the summary.
MS Word Document
STUDENT REFERENCE GUIDE
This is the student Reference Guide for the soft skill video lesson on “Business Email Fundamentals”. This guide is broken into convenient chapters that are directly related to the video. It consists of the following sections:
- Business Email Fundamentals Presentation (exactly as given on video)
- Business Email Fundamentals Review and Quiz Highlights
- Review and Quiz Answers
- Business Email Fundamentals Test (See your instructor for answers)
- Page for Notes
- Credits
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Power Listening
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INSTRUCTORS’ GUIDE
This Instructors’ Guide is designed to be used with the video titled "Power Listening." The primary objective of the Power Listening course is to teach students the importance of Listening when they start their first job,orobs at which they are working early in their career. Although most people do not consider Listening as a SKILL, it is one of the MOST important soft skills needed in the workplace today.
MS Word Document
STUDENT REFERENCE GUIDE
This is the student Reference Guide for the soft skill video lesson on “Power Listening”. This guide is broken into convenient chapters that are directly related to the video. It consists of the following sections:
- Power Listening Presentation (exactly as given on video)
- Power Listening Review Highlights
- Power Listening Quiz (See your instructor for answers)
- Page for Notes
- Credits
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Job Behavior Soft Skills
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STUDENT REFERENCE GUIDE
This study guide is designed to be used with the video titled "Job Behavior I." The primary objective of Job Behavior I is to teach students what should be expected of them by employers when they start their first job or jobs they are working at early in their career.
To appreciate the maximum learning experience, this study guide is to be used with the video of the same name which will be available on-line at the BESAC web site. The Module can be freely copied for use in any classroom
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