Computer & Information
Sciences
(CISGeneral Operation and Analysis)
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Team
Chair:
Sally
Kurz
Coastline Community College
skurz@cccd.edu
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Workplace
Communications Skills Necessary for Being Hired and
Successful in the Workplace
The CIS General Operations
and Analysis Team, led by Sally Kurz of Coastline College,
developed the course, Project Management for Information
Technology (IT). This capstone class is a natural for
those involved with IT since it incorporates soft skills
into established curriculum and includes significant emphasis
on high security issues. Examples of some industry-identified
soft skills that were created include topics such as: writing
effective e-mail messages, handling calls with confidence
and professionalism, coping with difficult audiences, facilitating
effective meetings, team facilitation and decision making,
etc.
A major focus of this group involved
converting current courses to online delivery; while, at the
same time, incorporating soft skills and security issues modules
into the courses. The team developed the sample course outlines,
sample lab activities, etc. A number of workshops on workplace
communication were offered including the importance of team
participation and soft skills.
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